Simply put, providing consumers with better and more accessible information about their healthcare and treatment options has a profound impact on their overall healthcare decisions. Īccording to McKinsey & Company, more than 60% of patients want more information before making healthcare decisions, and yet only a fraction say they have access to it, so nearly 49% follow the recommendation of their doctor, clinician or insurer without considering better, lower-cost or more convenient care options. Today, every healthcare consumer is seeking the same things: price transparency, improved quality and services, access to personal data and a positive consumer experience. Knowing up front how much the repair would cost, Sally signed an agreement authorizing the dealership to complete the repairs.Ĭontrast these two scenarios: Same cost. When she took her car into the shop, she found out she needed new front brakes. The following week, a diagnostic light appeared on the dashboard of Sally’s SUV. She had no idea how much she would be paying out of pocket when she went to the ER. Although Sally had great insurance - a PPO with numerous benefits - a month later, she received a bill for $1,000 after her insurance paid its portion. Once the test came back clear, Sally was released, with a migraine. She was examined by the doctor and taken for a CT scan. Sally went to the local ER with a pounding headache. Let’s look at two scenarios we’ve all experienced.
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